24-Hour Cancellation Policy
Your appointments are important to our Clark Salon & Spa team of professionals. We ask that if you must cancel or reschedule any appointment, you please provide us with a 24-hour notice.
Our cancellation policy is as follows:
Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s).
‘NO SHOWS’ will be charged 100% of service amount.
As a courtesy, we send an email 72 hours, a text message 48 hours, and a call 24 hours prior to your appointment to confirm the date; allowing you time to cancel or reschedule if necessary.
Guarantee of Service
We always want you to be 100% satisfied with your services. If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from original appointment date will not immediately be considered a redo, but will be assessed on a case by case basis.